Q: How do I place an order?
A:The easiest way to order from us is through our website. Our website is equipped with a "shopping cart" system that allows you to quickly order the items you select. The shopping cart includes the shipping charges for that one item. If ordering multiple items, please see our shipping chart to save on shipping charges.

Q: What method of payment can I use when ordering from you ?
A: We accept Pay Pal (Visa, Mastercard or Debit Card) and personal checks. Keep in mind we cannot place your order in our system until we have a payment of some sort, so when sending a check, please be aware that your order will not ship until it is received. Foreign orders: Pay Pal (credit card) or international money orders only please.

Q: How safe is my Credit Card online?
A: Pay Pal is very safe. Your card number will not be shown. We have never had any problem with credit card fraud in house or with the Internet. It has statistically been proven that it is much safer to use your credit card on the Internet with websites than to use it in a department store or restaurant.

Q: When Can I Expect My order after I place an order?
A: All orders are shipped within two - fourteen business days after payment is received and funds have cleared our merchant account unless told otherwise. We ship USPS Priority Mail (2 business days) or UPS upon request (2-5 business days). You can always expedite your order with second day air or overnight delivery. The information expressed above does not apply to international mail. During Holidays expect delays from two to four weeks.

Q: What happens if you are sold out of an item I am interested in?
A: That does not happen with our candles. Candles are made to order. Occasionally the demand for an item is extremely high and outpaces our supply. We do not charge your card for backordered items until they are sent and there are no extra shipping costs.

Q: Do you accept custom orders?

A: MEG specializes in special orders! You can choose the style, container, color, scent, strength of the scent and even the label! We can personalize the label to include a photo or clip art and a saying or name at no additional charge.

Q: Do you sell wholesale?

A: MEG sells both retail and wholesale. To set up an account, please email your company name, your name, address, phone number, fax, tax ID and website. There is no charge to have an account set up. MEG will send you an email welcoming you within 24 hrs. A user name and password will be issued to view the wholesale prices. There are no drop ship fees. There is no reference to MEG when drop shipping.

Q: What is your return policy?
A: If the item is broke or other wise defective. MEG will take it back and replace the item. Shipping charges for the return and the replacement are the buyer’s responsibility. Sometimes burning issues happens if the candle is not burned properly. A candle should be burnt for one hour every inch it is wide. This allows for a full melt pool. If it is snuffed before this time, then you will see tunneling or wax left on the sides of the container. MEG can not accept a candle back because the customer doesn't like the scent or the color of the candle. Shortages need to be made known to me within five days of receipt of package so I can fill the order in completion. I will check my records to see if I agree. Kindly enclose a copy of the invoice and the reason you are not satisfied. We use customer comments to make sure that items are accurately described and refine our selections. We welcome your positive feedback also. 

Q: How do I know you received my internet order?
A: After placing an order from our website, you will be sent a confirmation of your order by e-mail. If you do not receive a confirmation within an hour or two of your purchase order please contact MEG by phone or email. The contact information is at the bottom of this page.

Q: Do I have to pay tax?
A: The state of Indiana requires a 6% sales tax to be collected unless the buyer has a tax ID number and a wholesale account set up.

Q: Can I order over the Phone?
A:  Yes, or email.

  www.allemporium.com  

michellesemporiumgifts@msn.com

Michelle’s Emporium Gifts
18023 CR 14 East
Goshen, IN 46528

USA
Phone – 574-848-9858